US Bank
Teller Kept ATM Card After Transaction, Overdraft Fees Not Reversed

First, upon visiting a US Bank branch, I was provided with incorrect information about my available balance, and pending authorizations. Then, that same day following a banking transaction, a US Bank teller neglected to return my ATM card. Later in the day, after the bank branch had closed, I realized that the teller had provided me with incorrect information about my available balance and had neglected to give me back my ATM card, thereby preventing me from making a deposit to cover an ATM purchase in the miniscule amount of $6.31. The following day in checking my banking statement online, I noticed that my account was in overdraft status of $6.31, but no overdraft fees had been charged to my account.

Immediately, I called the bank branch and spoke to the teller who had neglected to give me back my ATM card the day before, and she confirmed that she did have my card in her possession.

I explained to her that my account had gone into overdraft status, as the result of being provided with incorrect information the day before about my available balance, and because she had not given me back my ATM card to enable me to make a deposit.

The teller assured me that she would reverse any overdraft fees that may occur as the result, but she did not, and the bank branch manager and regional manager have refused to do so as well. As the result, US Bank has since then charged me $176.00 in overdraft fees, and continues charging a fee of $7.00 per day, and $21 per week, which I refuse to pay. US Bank is the absolute worst criminals in the banking business.

Company: US Bank
Country: USA
State: California
City: Woodland Hills
Address: 23381 Mulholland Dr.
Phone: 8188768601

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