Sears
Representative Refused to Help Caller Acting for Hearing-Impaired Mother

I called into Sears to get questions answered for my mother, who is hearing impaired. The gentleman wouldn't talk to me in her place. If I had called impersonating her instead, I could have gotten somewhere... But that would be wrong! When I asked to speak to his supervisor he said that he was the supervisor. He was incredibly unhelpful and rude.

Les - Operator #: 7Y9

Supervisor: Cindy Baker was unavailable to speak to

Company: Sears
Country: USA
State: Connecticut

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