CapitalOne Credit Cards
Promised $100 credit removed and refund check never arrived after payoff

The reason CapitalOne asks, What's in your wallet? Is so they know how much they can take from you. After being charged a ridiculous 29.40% on my last bill I decided to take my good credit and business elsewhere. I called in to get a final payoff, and paid off the card in full for that day per the agent's payoff amount (which specifically included all charges accrued through that date). I had been offered $100 off my last bill if I paid as agreed, and was told to expect this money back in the form of a credit which I could then get back as a check once the account was closed. Imagine my surprise when the next statement showed up showing that I owed another $88.93, plus showing that they'd given, but then taken away 3 days later my $100 credit. I called the company for clarification and was told (by agent Angie, ID: PZN056) that there was an error and that I was due a check back. She also felt I shouldn't have had the $100 rescinded incorrectly (since I had done what the bank requested, which was to pay off prior to a later date), and had promised to follow up with another department to try and get the credit re-instated. Today, I called in to see the status on the check and was told by the first agent that it had been sent, he sent me to a second who told me it had been reduced to $11, and then he sent me to a manager who told me there was no check and that while he felt I was entitled to a refund it was simply too late since the account was now closed!
He asked that I write a letter to the company rehashing our call, and that then they might send me the refund that I was admittedly due. Are you kidding?!!

Company: CapitalOne Credit Cards
Country: USA
Site: capitalone.com

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