Chase - JP Morgan Chase Bank, N.A
Refinance Denied After Three Months and Application Fee Charged

I contacted JP Morgan Chase Bank in May by phone, requesting removal of my ex-husbands name from the mortgage title. I was informed the easiest way to resolve this was to apply for a refinance loan. I spoke with Kathryn Powell (800-850-3735, ext. 43655), who started the loan application, who then transferred it to Liza Ortega, LoanProcessor (877-483-3528, ext. 9152). I never heard from Kathryn again, despite several calls I made to her with questions. I therefore wish to file a complaint with Chase as I believe I was denied the loan on a discriminatory and biased technicality.

After more than three months of submitting requested documents and being told that my loan would most likely be approved, I was denied because I was not able to show that I made mortgage payments on my own for 12 months prior. The reason for this was because I was still married and had not been divorced long enough. I explained this to Kathryn in the beginning and was not made aware of the type of program she had submitted the loan under. The original loan was conventional and I assumed thisrefinance would be as well.

I also paid $750.00 up front for an application fee, of which $350.00 has been refunded. Had I had the least doubt that this loan would not be denied, I would never have paid this fee; I was assured that the loan would go through with no problem throughout my correspondence and was even given an estimated closing date. I have more than adequate income, a very high FICO score (over 800) and no credit card or any other debt. After being denied, I still needed to have my ex-husband's name removed from the Chase mortgage title, despite his name being removed via Interspousal Transfer Grant Deed (Quit-Claim). I was told I would need to file for an Assumption loan and, once more, submit $900.00 to start the process. I do not feel that I should pay any further fees to have my ex-husbands name removed.

Company: Chase - JP Morgan Chase Bank, N.A
Country: USA
State: Arizona
City: Phoenix
Address: 1820 E Sky Harbor Circle S FL2 AZ1-2555
Phone: 8008503735

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