TD Bank
Awful Customer Service

I used to have Banknorth which I LOVED (best bank ever!) and now I have the awful TD Bank with the worst customer services ever. First of all, their 24/7 phone service rarely works. Even to get to the point where they can put you on hold for half an hour is a struggle. When you call their 1888-751-9000 line you get the message: "We're sorry your call cannot be completed at this time, please try again later." So then you have to call their telephone banking line and then press zero to speak to a CSR.

After being on hold for half an hour, I managed to get a CSR who I asked my question about getting a new card in a couple of months before my current card expires. She answered my question briskly (not a touch of friendliness compared to the Banknorth people, but I didn't really mind), and then she rushed and said: "if there's nothing more, have a nice day bye" and hung up on me. So I thought about giving up because I didn't want to be on hold again for so long but I really need the new card because I'll be out of the country for months and I leave in a couple of weeks and I need my card before I leave. So I buckled down and called back through the same roundabout route (and its not my phone. I tried my house phone, my mobile phone, skype, the hall phone in my apartment, my phone at work, all with the same result).

I'm on hold again now. After about 35minutes on hold, I finally spoke to a nice, but not very knowledgeable-seeming CSR who's put me on hold for the past 25 minutes so that she can "process my request for a new card." I've gotten new cards both from Banknorth and my other bank Chase in the past and never has the entire process taken 25 minutes let alone, putting me on hold for that long, just to "put in the request." Like I mean, was she running to the visa office with it or something? No wonder the wait times are so long, although I was on hold so long, I'm fairly certain she must have been attending to other calls.

She was nice though. But still I'm not at all impressed with this bank. Chase has stand-off-ish customer services but at least they're brisk and the wait times are very short and everything moves along briskly.

Company: TD Bank
Country: USA

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