Chase
Credit Card customer service

I had a credit card through chase and united airlines for over 1 year closed it a couple of months ago. They can not find the account! Despite that it has a balance due to me only $19 but still why should chase get an extra $19 of mine?

Rep #1 on hold for 5 mins then transferred

Rep #2 also unable to help on hold for 10 mins in transfer

Rep #3 Not sure what to do transferring to a supervisor on hold for 10 minutes then disconnected

Called back directly on hold 7 mins

Rep #4 starts reading me information from an amazon credit card that is not mine but someone else who has the same last name as mine but different first name, transferred put on hold another 10 mins

Rep #5 Emmanuel the incompetent in the fraud department this time.insists that my acct #, name, address, social yield nothing that even though the card is cancelled they would be able to see it. Says he'll try the debit department it is not a debit card! But claims to try everything and I don't have a card. I tell him I have a letter from them on Chase letter head showing the customer service number I called informing me of the balance. That I have a scan of the Chase credit card, bills for the chase credit card even an Equifax report showing my chase account. He does not care, I am advised to go to a chase bank, the closest one to me is a 3 hour drive. I point out the absurdity of driving 6 hours when I can email or fax him information he does not care. This is the only step! Now I'm sure if I were to show up at a chase bank they could help me with a chase credit card issued through united airlines? Yeah right! Thanks for nothing chase I guess you get to keep my $19.

Company: Chase
Country: USA

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