Direct TV
Cancellation of service

Took me 50 minutes, 6 people to talk and be transferred to, just to discontinue my direct tv. To make it worse, 2 persons I talked to insisted my contract is not yet done because of a replacement receiver done (due to malfunction), and this extended my contract. What??? Its a malfunctioning receiver! And i even have equipment protection/insurance! After almost an hour of explaining the same situation to 6 different people, i was able to cancel my DTV, and without early cancellation fee (at least, that's what the last person said... I guess we'll find out on the final statement).

Company: Direct TV
Country: USA

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