Chase Bank
CD Closure Blocked While Traveling Abroad, Rollover Rate Only 1%

My CD is up today and I happen to be on vacation out of the country... I have many CD's and never a problem closing them even while on vacation. Well today after 2 hours of calls and lots of people (not toll-free) I am told they could close my account and send me MY money only if I answer questions from a list of questions from the public record. Well during the call I was cut off and had to call yet again. This time I was told I was blocked from closing my account because I failed to answer the questions... Even though they cut the call. I could send (not fax, like all other banks I have had in the past) a letter explaining what I wanted to do with my CD... But I had to get it notarized. I told them I was in the Netherlands on vacation and could not get it notarized. This was after going up three levels of people. Once you're blocked for ANY reason you could not try again until after 7 days... And low and behold you only have a 7 day grace period after your CD matured. (most banks are 10 days) So that was not an option. In any country that is called STEALING. Isn't it strange that for the 5 year period of my CD at 4.5% the rollover is now 1%. Who in the hell are watching these crocked bankers??? I got to have it rolled over for a month and the questions they say will be unblocked by then and I can try it all again. I even want the money transferred to the bank they have sent a monthly interest check for 5 years. This was just done today, but I have a feeling this will not be done (they truly are idiots on the phone) and I will have a 5 year CD paying 1% interest. It's like you're not talking to a live person... I have never seen a bank so deceitful... When this is all over I will never step foot in a WaMu/chase bank... Ever!

Company: Chase Bank
Country: USA
Site: chase.com

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