Bank of America
Refinance Eligibility Reversed And Calls Never Returned By Representatives
- 08-03-2009
- 4
In process of refinancing my mortgage
I was told that I was qualify to do so and 3 days later when I called back to start the process I was not able to contact the original person that I talked
To and I was told by another person that I was not qualify to refinance and that
The person that talked to me "had no idea
what she was talking about". I left massages and emailed the original person and never received a call back. I called back and asked to speak to a supervisor
and left massages with him (Matt Ellis)
he never called back either. When I called back to talk to someone else
The person answering the Phone (Edward Painter) after few attempts to get someone on line Hung Up on me.
This is the kind of bank that destroys
other banks reputation. This was one the worst service experiences in my lifetime.
Company: Bank of America
Country: USA