Bank Of America
Overdraft Charges Not Refunded To Elderly Woman Over Transfer Cutoff

Bank Of America employees, including Ken Gall, Demi Stuart, and Ryan Snape, refuse to refund overdraft charges to an elderly woman who lives on a fixed income. The account was in overdraft, but, we were told that as long as a payment was made to cover any overdrafts by midnight everything would be OK. A transfer (via the banks website) was made around 11:20pm Pacific Time, where we live. But the bank is claiming two things:

1. The transfer was made at 2:20am Eastern Time. But here it was only 11:20 pm Pacific Time.

2. The bank stated that transfers made between 10:45pm and 11:59pm post the following day. We were never told this. We were told 12 midnight was the deadline.

For years when the account would be overdrawn a transfer would be made before midnight and all would be covered. Bank Of America also continues to charge a $20.00 monthly service charge. Every 6 months we have to remind bank officials to remove those charges because they keep forgetting she has a CD linked to the account that has more than enough money to warrant no monthly service charges. I can't believe Bank Of America would steal over $200.00 from an elderly woman who's only income is her Social Security Retirement check.

Company: Bank Of America
Country: USA
Site: bankofamerica.com

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