Us Bank
Ripoff the business that doesnt give a dam

It seems USBank has a new policy where they hold payroll checks for verification even longer than they did previously. I don't know exactly when it started, but I noticed it this weekend - unfortunately for me. Previously, it was their policy that if you deposited a check in an ATM before 6 P.M., it would get credited that day. If you deposited a check on a Saturday, it would get credited on Monday. No problem. So that's what I did this past Saturday and I found out yesterday that they only credited my account with $100 of the $261 I deposited so when checks came through on Monday, they bounced - even though, technically, I had enough money in my account.

When they finally credited my account the other $161, I took out $20 at an ATM and after they took out my overdraft charges from Monday (which, at this point, I still didn't suspect I had) - guess what? - I was overdrawn again but only because they charged my account the overdraft charges. So of course I got charged another overdraft charge. When I called the bank on Thursday (which is when I was notified of the overdraft charges) I spoke to a woman who was totally rude and told me this policy was sent to me in a brochure in November or December. This new policy is not posted on the ATM at the bank - which is where I always make my deposits. I think the policy is ridiculous - especially with regard to payroll checks.

I've also argued with them about their policy of putting through large checks first (on purpose, I KNOW!) to overdraw your account, then putting the smaller checks through so they can charge more money on overdrafts. They don't listen, they're not sympathetic and they just don't care.

I've called US Bank, I've e-mailed them and I get nowhere with them. There attitude is ALWAYS "We don't care. That's our policy and if you don't like it, too bad for you".

Company: Us Bank
Country: USA
State: Minnesota
City: Minneapolis
Site: www.usbank.com

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