Bank Of America
Eight Overdraft Fees Triggered By One Redbox Charge

I too have been ripped off countless times by bank of America! Redbox fees for $1.03 have been charged $35.00 fees! There would be MORE than enough money in my account to completely cover all 8 of my transactions but because one automatic withdraw would come in earlier than expected, instead of having one $35 dollar fee for the one automatic withdrawal, I would be charged $35 x 8 for all of the other transactions. Not because of the order that they came in but because the one automatic withdrawal was the larger of the 8, so it skipped all the other transactions that would have cleared fine and instead posted first!!! That is completely RIDICULOUS!!! I was told that there is no rhyme or reason or actual procedure that can be given on the bank's procedure of when and whom qualifies for a courtesy refund of bank fees, but that it's up to that particular representative and it depends on a lot of things including the customers standing with the bank. To me that is complete discrimination and it tells me that if I don't make enough money for the bank, I'm not good enough to be extended courtesy even if my account was only over drawn less than $3.00! I completely understand that keeping good records of one's money is up to the individual but I also believe in good customer service and customer retention! I really don't think making $35.00 off of a single mother for overdrafting a bank account for $1.03 is hardly worth losing the customer!!!

Company: Bank Of America
Country: USA
State: Missouri
City: Kansas City
Site: www.bankofamerica.com

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