ThankYou Network - citibank
ThankYou Network, Citibank Denied refund after delivery a nonworking Thank You Points reward Sioux Falls, SD

On 7 May I wrote Thank You Points/Citibank to express my dissatisfaction with a Thank You Points award that I ordered in November. Order number 13110260 (Cart ID: *59; Item number: B0002KVQBA) was placed on 19 November for 19,500 points and was for a Polk Audio PSW10 10-Inch Monitor Series Powered Subwoofer (Single, Black). Due to the fact that I am a U.S. Diplomat serving in Africa, I receive mail at a slower rate and the subwoofer arrived in early January.

Unfortunately, the subwoofer did not work upon arrival.initially, I thought the problem was a result of either poor subwoofer wires or the need to better program my receiver. However, two new subwoofer cable wires did not work. Extensive internet research and repeated attempts to reset my receiver were equally unsuccessful.

Given the fact that I live overseas and tried to find a way to fix the subwoofer problem on my own first, I was unable to return the subwoofer within two days of delivery. As I am a loyal Citibank customer, I do not think I should be penalized for my living location or my initial efforts to resolve a situation independently vice automatically placing the blame somewhere else. Consequently, I requested e either a return of the 19,500 points to my balance or a replacement subwoofer.

Unfortunately, Citibank/Thank You Points wrote me an email on 20 May to inform me that my request had been denied because "your claim is outside the program rules as stated in the terms and conditions of ThankYou Network."

Given the Citibank/Thank You Points delivered a product that did not work and I documented my attempts to resolve this issue within the constraints of my overseas situation, I would have expected a more conciliatory response.

Company: ThankYou Network - citibank
Country: USA
State: South Dakota
City: Sioux Falls
Address: P.O. Box 6278
Phone: 8008426596

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