Washington Mutual
Deceives Applicants For Mortgage Refinancing WaMu delayed the application approval process repeatedly over a 3 month period, finally killing it for no reason

In February, i started the application to refinance my home mortgage with my current mortgagee, Washington Mutual, now known as Washington Mutual/JP Morgan Chase.

This company has manipulated the process, used delay tactics and deceitful misleading information to me during the THREE MONTH process. There have been weeks, where I called daily for their responses, finally finding someone new to answer my questions who then told me that my file was handed off. I received an application approval letter, three days before its expiration, with no contact information, fax number or telephone number included for followup.

I was promised repeatedly by everyone i contacted that it would be completed in a few weeks.

Three months have gone by and today (May 18), WaMu informed me that the application has expired and they will not honor it, even though all the delays were clearly their fault, and they have no evidence at all that any delays were my responsibility (since they were not).

MaMu has used deceitful business practices. They have misrepresented the truth. They have lied to me. They have intentionally delayed the process to keep me in a high cost loan (6.5%). They should be punished because I am sure they have not singled only me out for this special treatment. More than likely they are using this technique on everyone who applies for a reduction in their rate.

Company: Washington Mutual
Country: USA
State: Illinois
City: Downers Grove
Address: 3050 Highland Parkway
Phone: 8004888905

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