Chase Bank
Tells me that I'm the one who actually stole from my account

Business & Finance

Last Friday night I made a $20 withdrawal from a Chase Bank ATM and left without taking my card out of the machine. I realized this about an hour later and canceled my card immediately the next morning. I checked my account balance on Monday morning and noticed that a $400 withdrawal was immediately taken out after my initial $20. I did not make the $400 withdrawal and notified the bank ASAP. I confirmed with both phone support and my local branch and the both told me that I would be credited $400 within 48 hours.

48 hours passed and nothing happened. I called phone support and they told me that my claim had been denied and there was nothing I could do. I went into my local branch (which coincidentally was where I had the $400 taken from them ATM) and they gave me the number of the executive office in order to get my case escalated. After explaining my situation to the executive office, I was told that I would be given a response in 24-48 hours.

What happens then completely confounds me. I was called back and informed that I had made both the $20 and $400 transactions and that video surveillance confirmed it. I asked how they would even know what I looked like and they told me that the same person made both transactions. I asked them to describe that person and was told that they could not do that. I asked to see the footage of me supposedly making both transactions and was told that I was not allowed to view it. I was then told that the matter was closed and absolutely nothing could be done. I was told, almost in a mocking tone, that if I wanted anything to be done that I needed to hire a lawyer.

My frustration is that two different Chase Bank representatives told me that I would be refunded my money. What really confuses and angers me is that they said they can prove that I made both transactions, but won't share that information with me. I know that I did not remove $400 dollars. I'm their customer, yet they are treating me like an enemy who is guilty until proven innocent.

I will be closing my Chase account ASAP.


Company: Chase Bank
Country: USA
State: Ohio
City: Columbus
Address: 677 N High St
Phone: 6142482444
  <     >  

RELATED COMPLAINTS

Chase - JPMorgan - Chase Bank
Chase Obvious ATM Fraud claim denied! Will not investigate case

Chase Banking
Chase Froze Bank Accounts Hijacked Money

JPMorgan Chase & Co
Chase bank took money of my account claiming it was money owed to them

JP Morgan chase Bank in Glendale California
Chase bank, Michelle L. Rivas (office manager) un believable... Worst customer service ever, USF fees ripping off customers, big theif steeling our money!

Chase
Customer Claim Department denies fraud claim, admitting they have no evidence

Washington Mutual, Chase
Debit Card Claims is Denying my Fraud Claim... What?

Chase Bank
Don't Chase your money - Chase Paycard

Chase Bank
Increased my interest rate with no justification

Chase-manhattan
Chase Needs to Get Their Stories Straight About Making Deposits Through ATM, AlWAYS GETTING DIFFERENT STORIES! What a rip-off

JPMorganChase
Bank ATM Debit Card Account and Pin number theft not insured