Chase Bank
Paycard Blocked Online Transactions, Rent Payment Denied

I signed up to have my paychecks deposited on the Chase Paycard. I was assured that it could be used online and that I could pay bills with it. I was even told that my tax return could be deposited on it as well. At first everything was going smoothly and I was able to make online transactions. My tax return and my paychecks have continued to be deposited on the card without issue.

Then suddenly, Sunday, February 10th, I was not able to make any online transactions at all and my rent payment was denied so I received a three day notice from my landlord to pay or action will be taken.

I called customer service which the site states that they are 24 hours but really there isn't anyone there that can do anything but answer the phone. At first they were accusing me of putting in the wrong information on the retailers' sites and then they blamed the retailer. Finally, they stopped doing that when I proved that I had submitted the correct information and that the problem was on their end.

Now, they just kept telling me to call back. So I did and they repeatedly told me that they have "escalated the situation" and that I will hear from them in 24 to 48 hours. Meanwhile, I still cannot make any online transactions or pay my bills online. It has now been four days and they have not bothered to contact me. Furthermore, when I call they still are telling me that the situation has been escalated and to call back again.

Company: Chase Bank
Country: USA

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