Chase - JPMorgan - Chase Bank
ATM fraud claim denied without explanation or investigation

On 1/20 at approximately 6:35pm I went to a Chase ATM bank to withdrawal a mere $60.00. Upon receiving my $60 in cash I pushed "no receipt" and walked away.

According to Chase, two minutes later there was a withdrawal of $800 from the same ATM from my checking account. I only had $600 in that account so an overdraft / cash advance for $300 was placed.

Then another separate withdrawal for $100 came out of my savings account and a final separate withdrawal for $40 came out of my savings account.

Upon realizing these fraudulent withdrawals and overdrafts on my account I quickly called Chase's fraud department and reported the claim. 10 hours later I was told that an investigation had been completed and that my claim had been denied and closed!

I spoke with 3 Chase fraud department supervisors who would give me no details as to why this claim was denied or what was included in their investigation. I have been with Chase for 8 years and never had any such history of taking out large amounts of cash is 4 separate transactions while over drafting my own checking account!

One Chase supervisor told me that it seemed natural to take such withdrawals out based on my spending habits! I had money in my savings... Why would I over draft my checking and why take $60 out and then $940 out in three separate transactions?

Chase refuses to open the case up again even after two branch managers called in on my behalf. Tapes to the ATM will not be reviewed until a NYPD detective subpoenas the bank. A police report # has been reported to Chase and still no one will re-open the case.

As a long time customer with several accounts at Chase I feel that there is zero customer support in this case and no retribution from Chase. I am a loyal customer with no past over draft issue and no low-balance record. Chase should have seen the obvious fraud in my case and refunded the funds to my account immediately.

Chase branch managers that I have spoken with all agree that someone must have seen me input my pin number at the ATM and after not closing out of the ATM completely stole funds from my accounts. I should not be liable for this as Chase's ATM security is at fault. Never does a Chase customer have to input their card for each transaction. Only a pin is needed once the screen if opened.

Company: Chase - JPMorgan - Chase Bank
Country: USA
State: New York
City: New York
Address: 270 Broadway
Phone: 2123490990

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