Chase Bank
Doubled Interest Rate and Minimum Payment After Posting Error

I have never been late on my payments, first to Washington Mutual and now to Chase, and I have always paid more than the minimum. I made it through the transition smoothly, unlike some of the people here.

In April, I made my first payment through Chase's website. I intended to pay $117.75. My bill was due on April 15, and I paid on April 9th. Somehow or another, instead of $117.75, the payment posted for $1,775.75. It might have been my error, it might have been Chase's, or it might have been my bank.

When I discovered the error on the evening of April 10th, I immediately called my bank, Capital One, and told them what happened. They told me that, on the off chance the payment actually posted to my account, they would do a reversal, and I wouldn't incur any fees.

Then I called Chase, and spoke with a very rude woman who told me that she could do absolutely nothing for me, not even make a note on my account, and that I would have to call back Monday morning.

Saturday I went into my bank's branch, where they immediately credited my account for the NSF fee I incurred, and told me that the NSF would drop off on at 12:01 on Tuesday, which it did.

I called Chase on Monday morning (April 13), and explained the whole situation yet again. The representative said he would put a note on my account. I told him that I would be making the correct payment the next day, April 14th, a day before my bill was due, which I did.

So I logged onto my Chase account a few days later, just to make sure everything posted on time, which it did. I discovered that they also charged me a $39 returned payment fee. I called them to try to get it reversed, and was told that there was nothing that they could do.

Well, I logged in today to make an additional payment because I got a travel reimbursement from work. I discovered that they doubled my minimum payment AND that they doubled my interest rate. Unfortunately, I discovered this too late to do anything about it today, but I have no doubt that I'm not going to be able to do anything about it.

If I don't get satisfaction on Monday, I will be filing a complaint with the FTC. And if anyone decides to file a class-action suit over this transition with WAMU, count me in. I don't normally rant about my money as a taxpayer being used to support big business, but this may have pushed me over the edge.

Company: Chase Bank
Country: USA
State: Delaware
City: Wilmington
Site: chase.com

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