Wachovia Dealer Services
Ude customer service

My car has been repo and trying to retrieve it by paying off the balance, I was transffered to repo dept and was talk to certain jennifer and told me to pay off $2881.42 and i can get back my car. I called back again the following day and talk to mike and told me to pay off this amount this include the repo fees of $350.00. I made a payment right away, two days after i called back to see if they receive the payment, i talk to this lady (forgaot her name) and told me to pay the $350.00 to get the car! I said, I was told that everything is in that amount and I just have to call to verify if i can get my car! I was put on hold for 15 minutes and when she came back she told me with sarcasm that i have to pay the$350.00 or else they will not release the car! I don't think this person knows what shes doing, at first this mike told me that i'm supposed to pay$2531.42 but then he change it because it was on repo that I have to add $350.00! So then i send the exact amount. I don't know if this complaints will go anywhere, right now I'm so upset and angry.

Company: Wachovia Dealer Services
Country: USA

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