Charter One Bank
Customer Service

I'd my budget raised while visiting Dallas. I informed charge cards and lender within 1/2 time of the robbery. After I named Constitution One, I described my scenario, ended my bank card and place an end cost about the inspections in my own budget. I believed it was the finish to some poor event. At virtually no time did the client support representitive advise me of any actions I ought to try guard my identification and banking account. Six months later, a look for a little quantity published to my consideration to some vendor I visited (the shop client card was within the stolen budget) used to do not observe that the check quantity was in the stolen checks. 2 weeks later, two checks published to my consideration totaling $3600.00 created about the stolen checks. I instantly informed my department. The very first thing the teller explained was I ought to have shut the bank account following the robbery which end funds on inspections was just advantageous to six months. It was useful data WHICH SHOULD have now been informed in my experience from the representitive who talked in my experience following the robbery. Easily have been recommended to shut the consideration due to the threat of potential scam, I'd did so instantly. Charter One takes no responsibility since I skipped the very first check which was banked and did not inform within thirty days. They condsider all 3 checks one scam event. I've questioned this state to no avail.in my opinion Constitution One contains liability for not precisely informing me to shut the bank account following the robbery. Their customer support represetitives must quickly ahead any calls regarding check/identitytheft to some scam expert who are able to correctly guide the client. Those who have had inspections dropped or taken please close your consideration to avoid potential scam.

Company: Charter One Bank
Country: USA
State: Ohio

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