Vanderbilt Mortgage and Finance, Inc
Check delayed and elderly couple charged extra $85.87 to pay off loan

Upon contact with Jessica Blair, she had given me the payoff of my account with this company. On or about Feb. 20th of 2009 I mailed four checks, in large amounts to four different companies. ONLY the check that was sent to Vanderbilt did I have any trouble with. Ms. Blair assured me via a phone call that she never received the check. I also spoke to a Jenifer Frye who also told me that Vanderbilt never received such a check. The other three checks that I sent out went through with no problem.

After multiple phone calls to Vanderbilt, Ms. Blair insisted that I call her on a Saturday, when she would be the only person in the office. On March 3rd, I finally was forced to cancel the first check, and send a second check for $32.37 more than the first one. I sent it overnight to a different address that this company has and it was received by a T. King. On March 7 I received from Vanderbilt the original check with a letter telling me the account had been paid off. The post mark on the envelope was dated March 3rd.

I sent the second check March 2nd. To my husband and I, who are elderly this sounds like we have been exploited for more money. In addition to the extra money to pay off the account, there is a fee I had to pay to cancel the first check and the price of overnighting the second check. In all I had to pay an additional $85.87 in funds.

Through out my dealings with the above individuals, I feel I was mislead, and exploited. They threatened to damage my husbands credit and followed through with that threat. I can only hope that my report can spare others the pain of dealing with such an irresponsible and unprofessional company, in addition I have filed a formal complaint with the Florida Attorney Generals Office. This is, in my opinion exploitation!

Company: Vanderbilt Mortgage and Finance, Inc
Country: USA
State: Tennessee
City: Maryville
Address: P.O. Box 9800
Phone: 8009707250

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