Equifax
Refund Refused for Unwanted Monthly Charges After Free Report

Equifax takes your money and runs away.

I have had horrendous customer "service" problems with Equifax. They starting charging me for some BS "credit watch" service when I only ordered a free credit report back in Sept. 2008. I caught it after a few months' worth of charges.

After 4-5 calls with their Indian call center and at least 4 hours (!) on hold with these idiots, I finally got them to cancel the service and refund 2 of 5 months worth of charges.

Why couldn't I get a full refund of wrongful Equifax charges? They wanted me to fax in my personal & sensitive bank statements from the past 6 months to "verify" my charges, even though they already verified the charges through their computer records. Why would I fax in personal bank statements to some random call center in India... Let alone any reasonable financial institution here in the U.S.?! I certainly couldn't get an answer from the call center since they were just reading from a script, including the supervisors. Customer service my ass!

So Equifax took my money and ran. Never do business with them... Not even for a "free" credit report. They should be ashamed of themselves - let's hope everyone who gets burned by them warns their friends and family from Equifax theft.

Company: Equifax
Country: USA
State: Georgia
City: Atlanta
Address: P.O. Box 740241

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