Equifax
Refuses to Return Remaining Charges After Twice Telling Me It Would

I noticed a 7.95 charge on my bank statement in December 5 that I did not recognize. I discovered it was an Equifax charge. Upon further examination, I was very surprised to find that I had been charged 7.95 each month by Equifax beginning in April of for a total of 9 charges.

When I called Equifax that same day (12-5), they told me I had signed up their monitoring service. I told them that I could not remember doing that. She told me that I must have done so when I signed up for a free annual credit report from Equifax. I asked the customer service agent if there was any way to check to see if I had ever accessed the service. She responded there was. After a couple of minutes she told me that I had never accessed the website to utilize the service.

I told her that that should prove I never realized I had signed up for anything, as I certainly would have accessed it if being charged 7.

Company: Equifax
Country: USA
State: Georgia
City: Atlanta
Address: 1550 Peachtree Street NE
Phone: 4048858000

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