BB&T Of Kentucky
$1092 in NSF fees within 60 days, account frozen

I wish I had a way to post my bank's statements here.

Should a bank be allowed to take out $1092.00 for NSF between 4/18/08 and 6/18/08 without any reasonable explanation? Despite the overdraft protection, it happened to me. Please do not let it happen to you.

When I complained, customer (dis)service assured me that those unreasonable charges would be taken off. In the meantime I closed the account. Everything was fine (or so I thought) until I was attracted again by BB&T's very convenient location and opened an account there again for my work to direct deposit my paycheck. One fine morning I went to buy cake for my daughter's birthday only to find out that my account was negative. "Surely a mistake," I thought. No, sir. BB&T's recovery department had very conveniently siphoned all the money out of my account. I was furious, and after tens of calls I finally found out the name and number of the person who froze my account. Of course, Ms. Dixon had gone on a week's vacation, and she was the ONLY ONE who could tell me why my account was frozen.

To make a long story short, BB&T's position is that I still owed them $1049.02 in fees from my previous account, so they took that money out, leaving my account negative, and charged me $35.00 for NSF after they were responsible for the NSF. In the meantime my IRS refund was deposited in the account. When I went to close the account, she gave me the balance minus $148.19 in additional fees, which according to her had not been posted yet. No one can explain the two mysterious electronic transfers that took the account negative, and then once I was negative, my bank joined the gang. Why would a bank allow another 13 transactions in a span of 13 days on your card when, according to them, you are already $944.02 negative? Good question. The answer is simpler than you think: so that they can legally get into your $655.00. Can you do anything about it? NOTHING!

If a bank charged off your previous account, why would they open another account for you within 6 months? They did it for me.

Company: BB&T Of Kentucky
Country: USA
State: Kentucky
City: London
Address: Hwy 192

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