Capital One
Refused to share suspect information after identity theft

Recently I was the victim of identity theft. Luckily as a retired San Francisco Police Officer I knew what agencies to contact immediately. I contacted three (3) separate law enforcement agencies in addition to the US Postal Service. I contacted Capital One several times. They refused to provide any suspect information although known to them.

Each Police Department called several times and their response was less than adequate. After numerous calls the Police Departments were able to put bits and pieces together to obtain solid information who and the where the suspects were. Capital One forwarded me a letter their investigation was closed yet the Company continued to send my credit card information to several adresses' in San Francisco Calif.

In summary Capital One places more of a priority helping suspects to rip you off than helping the consumer who is being ripped off. Their staff are nonchalant, uncooperative, unprofessional, and in general useless. Luckily the Police Investigators working the case persisted... Capital One pathetic.

Company: Capital One
Country: USA
State: California
City: San Francisco

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