Ancestry.com
Unauthorized charges

The company may operate using several names. When purchasing certain copies of Family Tree they will offer a free three month to one year subscription of their service. You will be asked for a credit card in order to validate the 'free' service. Once they get your number they will then charge you in the future for subscription service. My charge was $163.17. I never received a notice and did not know about the charge until I received my credit card statement.

The company telephones are open a limited number of hours and even then after repeated calls I was always told there would be a 'nine minute wait'. The internet site they have will not let you delete the credit card number from their files. The site will also say that it is too late to cancel the subscription as more than 7 days have passed since the charge date. This is the second time in my life I have been ripped off like this. When will I learn?

In the other instance I filed a complaint with the FTC about a $29.95 charge that was made to my credit card on a 'continuing basis' without my knowledge. The FTC was able to recover $26.00 for me on that case. This company just has to have oen of the worst customer relations programs in existence. They are out to rip you off. Don't accept their 'free' services.

Company: Ancestry.com
Country: USA
Site: ancestry.com

  <     >