Paypal
Super Bowl Ticket Sale Reversed, I Lost Over $3000

In August, I purchased 2 Super Bowl tickets from a ticket broker on eBay for my daughter and her husband to use, and I paid $4199.00 via PayPal. The tickets were to be picked up in Tampa 3 days before the game in February. Because of a death in the family, my daughter was not able to use the tickets, so I sold them on eBay to another ticket broker. The broker paid me via PayPal.

A person named Kathy from PayPal called me the day after the sale and told me she felt that this was a fraudulent transaction because I did not have any physical tickets to give the buyer. I told her that the buyer was aware of that and that I had signed a document transferring the tickets to him. This Kathy then asked why I used my PayPal account with my daughter's eBay account to conduct the sale, and she felt that we were conducting a scam.

This Kathy from PayPal said that I could not sell intangible products such as Super Bowl tickets to be picked up at the game location, even though this is exactly how I purchased the tickets in the first place.

Nothing I said to this lady made any difference whatsoever. Within an hour of our conversation she had reversed the payment, returned the money to the buyer and suspended our eBay account. I called everyone I could, and everyone at PayPal acted as if I had told them some enormous lies and refused to admit that they were wrong.

Today I called PayPal again and talked to another person who started telling me what I was supposed to have said to this Kathy, which gave Kathy the ammunition to cancel my transaction and return the money to the buyer. I told the person that in doing that she had allowed my buyer to use these tickets without payment, because I could not reverse this transaction once I had signed over the tickets to the other person.

I was told that was too bad but their decision would stand because I had committed an illegal transaction. I pointed out that this was exactly how I purchased my tickets in the first place, and if it was illegal, then why did I not get my money back from my purchase. At that, the PayPal lady started telling all sorts of lies that she claimed I had said to the Kathy who had phoned me in the first place. I asked how I could have said so much in a 10-minute conversation, and I said that I had nothing to hide.

No matter what I said, PayPal insisted that we had done something wrong, and they would NOT reverse their decision to send the money back to the buyer. I am now out of 2 Super Bowl tickets and also out of over $3000.00, which included a fee that PayPal charged me for the first transaction and again for reversing the transaction.

Company: Paypal
Country: USA
State: California
City: IRVINE
Phone: 4029357733

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