Capital One
Capital One customer service is terrible

I'd to go to the united kingdom for function this past year and Money One froze my charge card after creating a purchase there, on the basis of the possibility of scam. I named them (a $20/minute phone), waited on-hold for 20 mins, and informed them to unfreeze it t/d I'd no additional supply of cash t/e the charge card. They stated that I've to contact them any moment I abandon the nation or this could occur again. Additionally they stated that they'd reactivate the card, plus they didn't. I had been caught internationally for 4 times t/e any supply of cash, and so I needed to make use of a friend’s charge card. Obviously, after I returned, I ended the card.

Then, annually later, something that I take advantage of nevertheless had the Money one-card on document and charged it. I acquired a statement from Capital One and named them up. I needed to understand why the cost wasn't refused since I have had ended this card annually beforehand. They stated that it wasn't ended after I named 12 months before. They obviously had no description for this, therefore I managed to get abundantly obvious that I needed the card ended today. Along the way of indicating how it was inexcusable, the consultant hung-up on me.

I'd be careful that Money One really cancels your charge card whenever you advise them to. Evidently, there's remembrance of occasions or anybody held accountable for this at these banks, despite the fact that they declare to report the discussions. I'll never utilize Capital One again.

Company: Capital One
Country: USA

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