Capital One
Unexplained $750 in charges after fraud unit calls and failed card closure

Several months ago we received a call that our card might be used and need to send us a new card, Capital one sent us to fraud unit and we were hung up on and put on hold several times we wanted to cancel our card and they would not give us the new information to close our account we continued calling and sending money and our balance continued to go up after 5 months of this we were on the phone for an hour in half and put on hold 7 times and half the people would not come back to the phone. Capital one is the most dishonest credit card we ever have used we ended up paying 750.00 in charges that we don't know where they came from. When I pulled our credit report they had caused our credit score to come down. If any one is thinking of opening a credit card DO NOT USE CAPITAL ONE!!! This will not be the end of this, I will contact att. General and better business and anyone else I can think of to make sure this does not happen again.

Company: Capital One
Country: USA
State: Colorado
Site: capitalone.com

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