TCF Bank
ATM rip off

On October 9 our TCF charge card was used-to withdraw funds from an ATM device in the Courtyard by Marriot hotellocated at 2502 Crossroads Drive-In Madison Wisconsin. The withdrawal was for $100. No cash was dispensed but a bill was handed that suggested a mistake D1706 which $0.00 was distributed. Another withdrawal was tried for $80 and was effective soon after the very first.

The issue was observed times later showing a $102.00 withdrawal in the consideration. The issue was proven to people in a TCF Bank branch and cash was acknowledged back again to the consideration late in March.

The cash ($102.00) was removed again on December 4.

On December 5 we obtained a notice they had researched which 'Your documents show the proper resources were distributed at that time of the withdrawal (s).' They delivered a duplicate of a print out named a V004 Deal Exclusion Program Credit Representment Demand (produced on 12/03) that had a featured area stating 'acqr cert atm in bal'

Conversations using the Legislation E expert extended. I indicated my problem our issue was with money-not being distributed, and never with how TCF moves resources. Video clip in the device was required but were informed that there is none. The bill showing the $0.00 distributed was reduced as proof since there is no day about the bill and 'we're able to have gotten that bill any moment.'

Obviously TCF bank is dealing with some ATMs that abandon info on bills that will make sure they are useful in showing mistakes happened. TCF's analysis seemingly have contains them confirming they withdrew $102.00 from consideration. Observe that the 'support' charge nevertheless applies despite the fact that no service was obtained. It wasn't till November that any work was designed to confirm OUR aspect of the tale by considering camera video or every other info.

I wanted copies of 'all files we counted upon in coming to this summary' when I possess the 'right' to based on the December 5 notice. I also required a diary of our document showing the folks who we talked with and also to from TCF regarding this. I had been informed this can be unavailable and also have not acquired it. I questioned why we'd create two purchases backtoback within a few minutes and was informed that 'individuals do this constantly' though we not have just before this.

I've gotten a duplicate of the mistake bill that were sent from the nearby department, the Deal Exclusion Program print-out, some sort xerox of the site printing out displaying our bill number and also the withdrawal quantities with anything else about the site blacked out having a gun without any clarification of what it had been.

The Regulation E Expert (Dorothy who couldn't provide me her lastname) claims the problem is closed. Even though that TCF Bank includes a backup of the bill demonstrating $0.00 distributed. A bill of the deal not happening precisely isn't adequate proof to exhibit a mistake about the area of the TCF Bank or ATM.

Obviously it's my problem the ATM network that TCF Bank uses doesn't need ATMs to incorporate info on mistake bills for example days or occasions. This easily demonstrates helpful in virtually any type of analysis of mistake. I've not had the opportunity to discover what MISTAKE = D1706 means. I've not gotten any info on who owns the ATM device up to now, or its produce and-or design. This stops me from discovering reviews of issues with these devices, viewing when they do-or don't have cameras and-or movie documents of any sort, or of calling who owns the ATM and processing one more criticism.

Company: TCF Bank
Country: USA
State: Wisconsin
City: Milwaukee
Site: tcfbank.com

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