CCNnutra
Unauthorized charges

Like so, many others, I wanted to lose weight and seen an advertisement that I could lost weight for only $4.95. I order it. But, immediately seen a charge on my bank account not for Apria company but, CCnnutra for $39.95.

After making several attempts to solve the problem including writing to the company with no response, I finally got to talk to a person. I told them the situation and found that they were about to charge me for more products I did not order as well. Well, I told them i never received any of their products and if I did I would be returning them I no longer wanted any of their products. I received their products almost 3 weeks later after that conversation. Yesterday, I was again checking on my bank account and guess what? I have been charged again. I tried to call them and after many attempts and hours I finally got a real person. He promptly told me I indeed order the products on 9/28 and that they charged my account for them. I told him I had canceled the order and I was not interested and when I finally received the products I refuse to accept them so, they were return to them. He told me I could not do that, I would have to open the package and followed the procedure of return. Crazy huh? If you accept the package then you accept the charge. He promptly then hung up on me. I tried to call back and still can not get a person... It is a wrap-around message I keep getting.

I notified the bank yesterday, and had my bank card changed. I think I would be safer if I have a new account as well

This experience has made me afraid to make or do anything online anymore. You never know who is a reputable business and who is not.

Company: CCNnutra
Country: USA

  <     >