Wells Fargo Mortgage
On hold since September while seeking mortgage payment help

I have been on HOLD with Wells Fargo Mortgage since September. After going thru pure HELL with them. And not getting phone call returned and being told I MUST call once a week. There resolution was to raise my mortgage which I couldn't afford as it was by $300.00 a month. I called and asked for help BEFORE I got into trouble. They put me off until it was too late. I TRIED to pay the $1900.00 a month payment plan they had set up but there was no way I could afford it. I am a single Mom who also has full care of my handicapped brother. I have no one else to help me. I have once again notified Loss Mitigation after doing as requested calling EVERY week for 4 weeks I was then told they did not receive my worksheet which of course I was told I didn't need, because I had requested to talk to a negotiator. I sent the information they requested in October and still haven't received a name of a Negotiator. I also requested could I pay half the mortgage payment one week and then the other half 2 weeks later. Two weeks after taking my 1/2 payment they put the payment in a suspense account and I haven't seen it since.

I was so surprised to see so many people going through the same thing. I really thought I was the only one.

Company: Wells Fargo Mortgage
Country: USA
Phone: 8772168448

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