Fidelity Investments
Poor Service

I've been having a several various broker businesses within the years…my current encounters with Fidelity Investments requires top awards for that toughest broker house. Worst. Broker. Actually. They skip on every stage.

Fidelity has something opting for it…it’s too large to crash, therefore it's possible to feel relaxed parking cash there. It’s not really a great broker home with with to complete any marketplace trading…in reality, it’s among the worst.in short: each and every deal you create needs to be checked…they continuously create numerical mistakes. Every move out and in of one's primary consideration needs to be checked…every single-stock purchase needs to be checked…every fee incurred needs to be examined. After which it’s hours about the telephone setting it up corrected…then it's to become examined to ensure it’s corrected…then it’s more telephone when it’s not. Their site consistenly has specialized issues…charts don’t work…and estimates tend to be damaged. Nowadays their estimates were consistenly down by over 100 details about the Dow…I don’t need quotes…advertised as actual-time…that are now actually 5 minutes before. Plus one doesn’t realize that these estimates which are marketed as real time are postponed 5 minutes if you don't are evaluating to another thing that's correct. When the marketplace is busy…particularly within the first-half time of the trading day…you could be locked-out of the consideration. Whenever you protest to Fidelity…you are recommended to make use of the rear up system…something they contact “FAST”…a telephone purchasing system. That might be great…except when you're locked-out of one's consideration on the website…you will also be locked-out of one's consideration about the telephone system…so significantly for Fidelity’s answer.

Their order routing program is irregular. I've had shares industry through my purchase cost without any trigger.investing the marketplace is difficult work…when the marketplace closes…I wish to relax…I don’t wish to invest hours poring over my consideration and it’s transactions…every small depth checked…and subsequently devote hours about the telephone setting it up straightened out.

I'm an energetic trader…I have a merchant account worth only a little under a million…that qualifies me for anything called a “Premium Support Account”…I have recommended for them they alter the title to some “No Support Account” since that’s that which you get…no support. Oh, they're so ethical about the phone…so excessive within their apologies…but nothing changes. 1 week I talked to 6 various support representatives in the Premium Support division and got six distinct solutions to some question…the cause I'd to consult with six various repetitions was since each time I served on the instructions…it was incorrect info and induced a problem with my account…so phone again…be provided more incorrect information…act again…and trigger another problem…no one at Fidelity has any accountability…no one requires possession of the problem…it’s usually “too poor, it’s your condition, Sir”…put more diplomatically. I began producing all my communications with Fidelity through their inner e-mail program…so I'd have all of this incorrect info on record…to no avail…they aren't, within their viewpoint, accountable for any incorrect data distributed by their support reps…good one.

I've, within the last 3 months, because all of this industry volatility began, suffered some big deficits in my own profile or skipped some wonderful opportunities…all due to Fidelity’s incompetence…I MAY transfer my account…it’s no easy point to do…particularly now…it requires me from the sport for all days as the move requires effect…but it's to become done…I won't permit them to ruin my profile anymore than they currently have. I would recommend that anybody who's buying broker house…BEWARE…once you shed your money…it’s also late…and Fidelity CAN HELP YOU LOSE YOUR CASH.

Company: Fidelity Investments
Country: USA

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