Capital One Bank
Finance charge billed despite paying bill in full

Business & Finance

I made a mistake on my Sept. bill. We sent a check for $300.00 short for the Oct. bill and had a finance charge of $21.74. I payed the entire bill including the finance charge. On the Nov. bill I was charge $12.47 of finance charge without having a balance on my bill.

I call customer service three times and got three different answers from India. Can someone please get in touch with me and give me the real reason for the finance charges or I will have to close my account. I have been with your company for about 25 years or more and pay off our bill every month.


Company: Capital One Bank
Country: USA
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