CitiBank
Customer Service is sadly lacking

I am in the process of obtaining a mortgage and to prove my debt to income ratio I had to obtain financial statements from CitiBank's student loan office. I was under a time crunch and I needed the docs within the week.

I requested a copy of the statement to be faxed to me on Monday and was told it would take 24-48hrs.

24-48hrs later, nothing. I called again and the customer service reps said they could "see the request" and they were just waiting for it to be filled. So I put in another request. Still nothing.

By Friday I was getting really upset so I spoke to a supervisor and she was supposed to fax it to me that evening and (surprise, surprise) I never received anything.

I called Monday and spoke with three different people. They told me it would be processed in 24-48hrs and when I asked to speak to a manager they told me the managers are not immediately availabel and I would need to leave a message. Of which, they would get back to me within 24-48hrs.

I'm still waiting.

CitiBank has TERRIBLE customer service and because of them I could lose my mortgage.

No wonder they need to lay off 53,000 people.

Company: CitiBank
Country: USA
State: Texas
City: San Antonio
Phone: 8009672400
Site: www.citibank.com

  <     >