Pasco Claims Service - Craig Scott
Overworked Without Pay

I was offered work by Pasco Claims Service, and accepted. They "forgot" to download claims to me in MSB for the first 5-days, which left me 35 claims behind right out of the starting gate. What I didn't know was that they're using long-term, unlicensed adjusters, say you'll receive pay 10-days after a claim is submitted, then don't pay for at the very least, 2-months. If you ask too many questions about receiving pay for the claims you've worked the HR/Payroll person either ignores you, or sends a response at 5:00pm on a Friday (she doesn't work weekends).

They left me stranded literally, in the middle of no where, and when I requested either an advance, or a paycheck, in order to finish scoping claims they'd assigned to me, not to mention pay bills at home, I was told that I was no longer working for them per Craig Scott, and that I had less than 2 days to submit what I had. They then had MSB shut down so that I couldn't work on claims. I had to remind them that this was coming out of my first paycheck that I hadn't received, and it was reinstated. I've submitted ALOT of claims, and they're looking at, maybe one, two at the very most, per day, and that's only if one of their clients calls and asks for a status (after they've called me and ripped me a few new ones thinking their claim hasn't been submitted).

I've already talked to one attorney. I'm probably going to give him another call as the email response I received at 5:01pm (Texas time) stated that I will not see a paycheck for at LEAST 2-3 more weeks.

I've never heard of adjusting practices like this regarding other independent adjusting agencies. I'm disgusted, and trying to quickly find work so that I can catch up, I hope, on the last 2-months of bills that I have accumulated.

If you're an independent adjuster, use good judgement before working for Pasco. If you're having the same issues, my next steps will be to file complaints with the Texas Labor Board, Texas Dept of Insurance as well as any Federal agency that has to do with fraudulent insurance practices.

After all of this, I'll let my attorney handle them.

Company: Pasco Claims Service - Craig Scott
Country: USA
State: Texas
City: Southlake
Address: P.O. Box 93988
Phone: 6822230117

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