Citi Card
Citi Card screwed up and starting harrassing me!

Citi bank made a mistake and entered my payment as 50 dollars instead of 150 dollars which was payment in full for the month. My cancelled check proves they received the 150 dollars but they only credited my account for 50 dollars. The raised my interest rate and started in with harassing calls. Even after they admitted their mistake and claimed they took corrective actions the harassment would not stop.

Their employees were rude, refused to identify themselves by name or let me speak to a supervisor. One told me that I had a record of perfect payments with them since 1993 and this was ruining my credit, that they had raised my interest rate and then made all sorts of threats about harming my financial standing. When it was pointed out again that this was their error, they simply said oh and then hung up. And then the calls started again. They will not stop calling, and they admit this is 100% their fault.

I would never use Citi Card again.

Company: Citi Card
Country: USA
State: South Dakota
City: Sioux Falls
Address: P.O. Box 6500

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