Vanderbilt Mortgage
Harrassing collection calls, and they hide information (i.E. Escrow)

My husband and I purchased our home in March of 1999. Our credit wasn't great so we purchased the home with what is called a buy for program that Vanderbilt offered. Our home was in my parents name and my name. We were told after the period of two years, the home can be taken out of my parents names and be in our names only.

Well that is all a lie, my husband and I filled out all of the necessary paperwork and our home should have been put into our names only. It still showd up on my parents credit and ours, in triplic. I have a 12" thick stack of paperwork and phone logs from dealing with Vanderbilt mortgage, going back to when we purchased our home in 1999.

Our payments were set up to come out twice a month, we were talked into this, inorder to keep our payments down. But Vanderbilt did not withdraw the payments when they claimed they would, the payments were withdrawn 5 days earlier then the signed contracted date. So this put us behind, and all of a sudden we went from paying 227 twice a month, to 745 a month.

Our 20 year note, dropped down to 10 years, so not only did they accerlate our note, but our payment just kept going up. When our insurance came up for renewal, I started shopping around for a better deal, than what Vanderbilt was insistanting we purchase. Come to find out, I was paying for earthquake insurance and a bunch of other things that I did not need in the state of Texas.

I also got the run around everymonth, when I questioned them as to why there are so many minus'es in my escrow account, to this day I have never received an answer. I would get phone calls from Vanderbilt up to 20 a day, and the day the payment was made, they would continually call until you gave them a tracking number, or certified mail number.

You see if you were within your grace period, you were pressured into sending your payment by western union, or certified mail, all of which cost you extra money in the long run. I also would have a new account rep every month, so when you called into ask a question on your account, you have to start all over, and the notes in the computer always seemed to disappear.

This is by far the worst company to do business with. And there are numerous reports and complaints through the Texas Attorney Generals website. Last year we were forced into bankrupcy due to Vanderbilt mortgage, and in 2011 they and the backrupcy will be paid off. I can not wait, because Vanderbilt, has a very sizable amount of money still sitting in my escrow account, that when questioned about it, all of a sudden all your see is negatives on the print screen they send. Consumers beware, do not do business with them.

Company: Vanderbilt Mortgage
Country: USA
State: Tennessee
City: Maryville
Phone: 8009707250

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