Wells Fargo
Teller said nothing pending, then three overdraft fees charged

I bank at the Warm Springs Marketplace branch of Wells Fargo, Las Vegas Nevada. I walked up to the teller unsure of how much money was in my account, and I was told that I had about twenty dollars. I asked if anything was pending, and I was told no. Feeling safe and assuming I had overdraft protection as I was told when I opened the account, I made two more charges that day.

Unfortunately, the teller was wrong, and I still had a pending charge. Therefore, I was charged three overdraft fees, two for the purchases made that day, and one for the pending charge. I accept responsibility to for the pending charge one, even if I do feel it's unfair. When I went to the manager to ask if she could fix this, since it was her teller's mistake, she nicely offered to take ten dollars off as a courtesy. I appreciate this, but that doesn't change the fact that I now have three overdraft fees totaling over 100 dollars.

I make nine dollars an hour and I work very hard for my money. Last month I paid an overdraft fee that was also not my fault (merchant charged me twice for a book instead of refunding it) but I really cannot afford to pay three of them in one month.

Company: Wells Fargo
Country: USA
Site: wellsfargo.com

  <     >