Bank of America-Privacy Assist Plan
Abusive Customer Service Rep

Watch out for bank of america. I named to stop the Solitude Aid strategy which BOA had provided through telemarketing. I had been informed the supplies could be shipped in my experience which I'd have thirty days to examine it of course if I needed to stop I really could achieve this for the reason that one month interval without any responsibility. The telemarketing phone in my experience was 8/19/08 and also the postmark about the supplies is 8/22/08, and therefore I'd have obtained the supplies around 8/26/08. Within thirty days of my bill of the supplies, I named BOA on 9/22 to stop and was informed to call-back after I obtained my next declaration and also the cost could be eliminated. I named on 10/22/08 and needed to clarify the whole tale again to some other CS representative who explained the one month interval for overview of the plan is in the day of the telemarketing PHONE therefore I'd not named over time to stop the program. Obviously these details REEKED of deliberate misunderstanding and deceptive exercise, and so I requested more concerns to qualify what I had been being informed and then he became beligerent and condescending as well as mocked me by saying what I stated in a higher frequency speech! I questioned many times to talk to his boss and he explained the problem "doesn't be eligible for boss contact"... SOLID WALL! I called back today and was informed the machine was upgrading and so I would need to call-back in 20 units... Buyers BEWARE and become certain to examine grievances online before actually choosing to be always a Lender of America client - there's much criticism information on BOAis misuse of its clients.

Company: Bank of America-Privacy Assist Plan
Country: USA
State: Minnesota

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