Circuit City
Unauthorized billing
- 10-22-2008
- 9
My computer wasn't working - from what little I knew - I thought the hard drive crashed from a virus. Took to firedog for a diagnostic test - $60. Told I need a new hard drive-$275. Another $130 charge I'm not sure of - they told me to order from Acer a recovery disc-$30.
When I went to pick it up - then they told me - whoops - CD drive not working - another$70. I told them to take out the hard drive and give me my computer back - they said OK - BUT an additional $60 for their time and labor. So I've paid out $150 pretty much for nothing (didn't take the new hard drive, etc.
Took the computer to another independent repair shop - $45 diagnostic test, and needed ONLY a simple part they sold me for $15. (I never needed a new hard drive, or the recovery discs.) Firedog techs are very incompetent - at least the ones at the Lancaster, PA store. I will never go there again - and will warn all my friends also.
Company: Circuit City
Country: USA
Site: circuitcity.com