CitiBank
Unauthorized 69.99 Charge Reappeared After Dispute Credit

I have had a Citi MasterCard since last year. I used it only once in January. In June, there was an unauthorized charge of 69.99 posted on my account. I called Citi to find out what I had to do about that unauthorized charge. They said I had to call the next day to talk to the billing department. The next day I called, and a customer service rep told me she could take care of it for me without involving a billing department. She said it was all taken care of.

In August I logged into my account online and saw the same charge posted there. I called again, and was told that they would mail me dispute papers to sign. They did, I signed them and mailed them back. In a couple of weeks after that I saw a credit posted to my account for that charge. So it indeed looked like it was all taken care of.

I logged in today again and see the same charge on there again! I called them (it was the 5th time!). First I was told I had no balance and there was nothing for me to worry about. After 15 minutes of me trying to persuade the CSR that I do see a balance on there, she admitted it was there and placed me on hold, and then again, and again. Finally a billing specialist got on the phone. She started telling me that they never received dispute documents from me. I told her that I did mail them and that after that I did receive a credit.

She said she was going to mail me another set of papers to sign and that I would get them in about a week. After I told her that I was unaware of this "no docs" problem and that every time I called I was told everything was fine, she said she was sorry and hung up!

Company: CitiBank
Country: USA
Site: citibank.com

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