AT&T Wireless
Unable to Buy Replacement Phone Online or In Store After Many Transfers

My phone has been giving me trouble since I've been with AT&T and the service is horrible. I first went into a store to "purchase" another phone. I wanted a refurb but the store clerk said I would have to go online for that. I went online and there the option to buy another phone kept going around in circles. Later that night I called AT&T and none new how to help me. I only wanted to buy a phone. Is that too much to ask. I ended up being transferred 4 different times and disconnected twice. The next day I went online to speak to a representative via instant message. She informed me that I couldn't buy a new phone unless I go into a store (where I started out). The customer service at AT&T is one of the worst that I have ever experienced. All they care about is getting more customers and care less about the customers they already have. I will definitely be looking for a new provider.

Company: AT&T Wireless
Country: USA
State: Georgia
City: Atlanta

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