Bank Of America
Pending Items Cause Incorrect Overdraft Fees Despite Early Check Deposit
- 08-13-2008
- 3
I should have reported this a long time ago but had vowed to change to xxxxxxxxxxxxxxx years before but just have not had the time to change banks, to my monetary loss and Bank of America's criminally smooth ways of charging incorrect insufficient funds.
I know many people have had this problem. I have spoken to many, many clients I have had with a similar problem. I've also noticed that the people with less than $3000 in their accounts are the ones that end up receiving this shabby treatment that I will explain:
Bank of America has a policy of charging insufficient funds when paychecks are being processed, which is understandable. However, when I went into my main bank (where they knew me), they said that my company is known and therefore I shouldn't have to wait for my check to go through for over 24 hours. Yet, online, they charged me 3 overdraft fees even though I had gone in a day and 1/2 earlier to deposit my check and had only just used my ATM. I called and found the customer service representatives I spoke with rude.
In fact, when I pointed out that I would never treat any client of mine that way (no matter how rude they were being), and that I wanted to get transferred to the client survey which asks for how good the service was. She put me on hold for over 45 minutes (yes, I wanted to see how long). After wasting this time, I just hung up - which I suspect the customer service rep was hoping for to begin with.
Since that time, over a year ago, I have had about $300 in incorrect fees for similar reasons. Even though I had been extra careful since that nightmare with them.
I don't think they realize that, although I may have little money now, I am working my way up and will have money. They are losing clients left and right for this reason. I also don't think they believe in word of mouth. I have told many clients not to go with Bank of America when they are planning on opening an account.
If there is ever a law suit, I have my account statements and receipts for some things and would like to help stop this criminal behaviour. We cannot allow a huge conglomerate do whatever they please just because they have the best lawyers and more money.
Saina
North Hollywood, California
U.S.A.
Company: Bank Of America
Country: USA
State: California
Site: bankofamerica.com