US Bank
Incorrect Withdrawals and Blocked Social Security Deposits for Elderly Mother

My 87 year old mother has lost more than $800 due to the incompetence of the US Bank in Kansas City. In April she received a statement that showed an electronic withdrawal of $399.99. She notified them that she didn't make such a withdrawal.
She was told that her account would be closed and the situation would be handled by their Fraud department.

Meanwhile she failed to receive her SS check. SS informed her that her direct deposit checks were denied delivery. She wouldn't receive her checks until July!!!

In the end of July she then received another statement from her "closed" account that showed another $399.99 withdrawal! She was also billed for overdraft fees! Again she called US Bank. Again she is told that "everything has been taken care of". Then she received a phone call from someone that identified themselves as a bank employee, requesting her new checking acct. Number!

US Bank has still not dealt with the thieves that are currently stealing her money and harassing her. Her account was obviously NOT closed, yet the bank would not accept deposit of her SS checks for 4 months! Meanwhile she is being charged $8 per day for the "overdrafts".

Company: US Bank
Country: USA
State: Missouri
City: Kansas City
Site: usbank.com

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