DirecTV
Install Missed on 7/15/08 After Contractor Overbooked the Date

We purchased Direct TV from their online website on 7/6/08 and paid by credit card. We received a letter from Direct TV dated 7/6/08 confirming our order and also assigning an installation date and time of 7/15/08 between 1:00 AM and 4:00 PM. We also received an e-mail confirmation on July 12 confirming the date and time for 7/15/08, as well as providing instructions that an adult would need to be present and all furniture moved to provide access to the televisions.

I took a day of vacation to provide this assistance. The issue is that no one ever arrived to install the service. When we called Direct TV, we were told by Customer Service that the Home Service Provider, Mas Tec, had overbooked the date and we would have to be rescheduled for 7/24/08 between 11:00 AM and 4:00 PM. No one from Direct TV or from Mas Tec called us to inform us of the change, and we were told there was nothing that could be done before 7/24/08. This is an unacceptable business practice.

Company: DirecTV
Country: USA
Site: directv.com

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