Verizon
Fraudulent Account Reported to Credit by AFNI Despite Fraud Alert

I was angry to see that I received a email from my credit bureau stating someone tarnished my credit report with negative information. When I investigated it further, I found AFNI had put the information on my credit report with. After calling them, this was no doubt a fraudulent account with Verizon, but what frustrated me more was that this was handled poorly, there was no attempt made to contact me at my correct address before it was put on my report, there was a fraud alert on all 3 reports but was overlooked. What was worse was the way the call was handled, their professionalism and the service reps' lack of knowledge and respect. Overall a bad situation. I had to ask for a supervisor to handle the call! And now that I see that I am not the only one with this issue with AFNI and their fraudulent accounts, I feel that the Better Business Bureau should investigate these complaints with both AFNI and Verizon

Company: Verizon
Country: USA
State: New York
City: Elmont

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