BB&T
Closing request ignored, life insurance debit caused NSF fees

Have mercy. They have struck us again. We have had numerous fees charged to our account over the years. Usually I didn't pay attention to them because I figured they were legit, until they charged us over $300 in overdraft fees. I went to the bank, and they reversed all the charges.

I finally decided to close the account. Of course, it was overdrawn when I went in to close it. I made a cash deposit and requested to have my account closed. I was told to come back the next day. Okay, I figured, what the heck. So I went back the next day and made the same request. I was told that it would be closed that evening. What? I should have protested, but I didn't. Now it's 2 weeks later, the account is still not closed, and now it's -$133.00. Why? Because the life insurance that they provide, which I closed back in the fall of last year, is still coming out of my account 6 months later. So they charged us a $35 NSF fee, a week later another $30 fee, then they processed the life insurance payment for $33 and charged me another $35 overdraft fee. When does it end?

I am sending them a letter and requesting that everything be reversed and my account closed. We'll see.

Company: BB&T
Country: USA
State: Virginia
City: Dublin

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