Navy Federal Credit Union
Approved Deferment Not Honored and Supervisor Hung Up on Me

Well I had a death in the family at the end of June 07. I needed money to get there so I used the car payments to do it. After the funeral I called up and requested a deferment on both loans. It was approved and the person I spoke to stated that the new due date was Sept 10th. I did what anybody would do and went with what she stated, even the online account access stated there were due then to.

3 weeks ago I get a phone call from NFCU stating my car loans are late and I simply state what I was told and I person insisted I was lying. So I wanted to speak to a supervisor which was granted. But that was the biggest mistake. After explaining what had happened he simply stated that he didn't believe that and hung up. So now here I am trying to play catch up and continuously 30 days past due because one employee wasn't trained on proper procedures.

Company: Navy Federal Credit Union
Country: USA
Site: navyfcu.org

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