BB&T Bank
Customer Yelled At and Called a Liar, Account Closure Threatened

This report is about bad banking and unfair treatment. An account holder received nothing but complete and utter disrespect when she asked if the bank could cancel an ATM card. She was yelled at and told she was a liar. The manager at the bank suggested that she part ways with BB&T, then threatened to shut down the account himself. An employee of the bank also told her that she should keep at least 1000 dollars in the bank or they would charge a fee. The employees lied, and the management lied and took the employees' side almost immediately.

When the account holder went above the branch manager's head, that person again pushed it aside and treated it like a non-issue. Disrespect is what was given nearly every time the bank was visited.

Company: BB&T Bank
Country: USA
State: Maryland
City: Rockville
Address: 404 King Farm Blvd Ste 120
Phone: 3019269278

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